Today we8217;re starting to test a better experience for people whose accounts have been hacked. We8217;ve heard from the community we weren8217;t doing enough here, so I8217;m excited about these improvements: https://t.co/uIBJBzRILE
This comes after numerous reports from users who have found their accounts hacked and struggled to regain access. The victims of hacking have also been struggling to get the support they need from the company.
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Users will have a new option on the login page marked 8220;Need more help8221;. Clicking that will then require you to enter your email address or phone number associated with the hacked account. A six digit code will then be sent to allow you to get back into your hacked account.
Alongside these changes, Instagram is also making some tweaks to the ways it handles usernames. It8217;s far too common for people with popular or highly sought after usernames to find their accounts hacked to then be sold online to others.
The company is apparently making a change so usernames are 8220;safe for a period of time after any account changes8221; to prevent other people claiming the username once account access is lost to hackers.