The names, addresses, phone numbers, email addresses and Ticketmaster log-ins of up to 40,000 customers may have exported to an unknown third-party. The breach occurred when the malware was placed in a customer support tool hosted by Inbenta Technologies, the firm says.
Worryingly, the Guardian reports, some banks have known about the breach since April. Monzo has replaced 5,000 cards of customers who’ve made Ticketmaster purchases. Whether and why Ticketmaster withheld this information for two months is unknown.
In a statement the company said it was “working around the clock” in its post mortem investigation and advised its customers to check for unauthorised purchases and to contact their financial institutions if they spot anything untoward.
“We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.”
The company is offering a 12-month subscription to an identity monitoring service to help customers steer clear of fraud and identity theft. How about instead of all those ‘convenience fees’ the company likes to charge, it compensates affected users properly?
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